At Safety First Group, customer satisfaction and the quality of our services are at the heart of everything we do. That’s why we’re delighted to share the results of our recent customer survey, which highlights the value, professionalism, and reliability we aim to deliver on every project.
What Our Customers Said:
- 100% of customers agreed that the projects delivered were excellent value for money.
- 100% said they would use Safety First Group services again in the future.
- 100% would recommend Safety First Group to others without hesitation.
These results are a source of great pride and reflect the trust our clients place in us to meet and exceed their expectations consistently.
Service Ratings:
Here’s how our customers rated various aspects of their experience with us:
- Ease of Contacting Us
- 88% of respondents rated this as excellent, recognising the accessibility of our team and the streamlined communication process.
- Performance of Site Consultants
- 96% rated the consultants who visited their sites as excellent, underscoring the professionalism, expertise, and dedication of our team members.
- Quality of Project Reports
- 92% of customers rated the quality of reports as excellent. This demonstrates our commitment to delivering comprehensive, accurate, and actionable insights tailored to client needs.
- Clarity of Information Provided in Reports
- 96% praised the clarity of the information provided, reinforcing our mission to make complex safety and compliance matters straightforward and easy to understand.
Moving Forward: Striving for Perfection
While these results showcase the high standards we deliver, they also motivate us to aim even higher. We are focused on further enhancing communication and accessibility to ensure every interaction with Safety First Group is effortless and effective.
We extend our sincere thanks to all customers who participated in this survey. Your feedback drives our commitment to continuous improvement and helps us stay ahead in delivering top-tier health, safety, and environmental solutions.
Let’s Work Together!
If you’re looking for expert support in occupational hygiene, environmental monitoring, or health and safety compliance, our dedicated team is here to help.
